To speak with a live Hatch Early Learning™ agent, give us a call at 1-800-624-7968 (select option 4).
Our support experts are based in the United States and available Monday–Friday from 8 a.m.–6 p.m. EDT.
You can also submit a request by clicking the option in the top right corner of the page.
By submit a ticket by e-mail: support@hatchearlylearning.com
*When submitting a support request please include a detailed description of the Hatch Product you have (its OK if you don't know the name!), the issue you are experiencing (what is it doing? What is it NOT doing?), and if you can locate the serial number of the device it will make it that much faster to get the problem resolved. Feel free to attach photos or even video to help us understand the issue.