[Org Admins] Error Messages While Importing

There are four different features in Hatch Insights™ that allow for importing or syncing data and are where errors might occur:

1. Auto Roster integrations (Clever/Classlink)
2. CSV Roster imports
3. ChildPlus integrations
4. HatchSync® integrations with Teaching Strategies GOLD®

For more information about these different types of importing and how to decide which one is right for your organization, click here.

The following is an example of what you may see when errors occur on your import. This image is from the CSV import page:

Typical errors include:

• Formatting errors in the file
• Errors that go against our rules: Hatch Data Rules, Ignite Seat Rules
• Sample data remaining in the file
• Missing required data
• Mismatched data

If you see errors that you cannot resolve on your own, please contact the customer support team.