The following instructions will walk administrators through how to reset teacher passwords or resend the initial welcome email to teachers if they did not receive it. Please note that these instructions require the teacher account to already be added to the system. For information on how to add teachers, click here.
- Navigate to Insights and log in with your administrator credentials.
- Click ROSTER from the top toolbar, and select the option to View & Edit Users.
- Click the option to either Reset Password or Resend Invite next to each user as needed.
The Reset Password option will set the user's password to a default password and email them the information to log in based on the email address set for the user.
The Resend Invite option will set the user's password to a randomly generated password and email them their login credentials along with instructions on how to get started using the program.
In either case, the teacher will be prompted to enter a new password of their choosing when they log in with the temporary password.