Hatch Early Learning professional development sessions cannot be confirmed and/or scheduled until a professional development session request form is completed and billing information is received in full.
All professional development sessions are nonrefundable and nontransferable and expire 1 year after the purchase date.
To ensure optimal utilization of the technology products, the purchased technology must be fully installed, and participants must be logged in, prior to the scheduled professional development session.
All customer cancellation and rescheduling requests must be submitted in writing to training@hatchearlylearning.com and to your Customer Success representative as applicable.
Virtual Professional Development
Cancellation and rescheduling requests for virtual sessions received less than 2 business days prior to the session may be charged the following:
45-minute virtual professional development (PD) | $150.00 |
1-hour virtual PD | $175.00 |
90-minute virtual PD | $200.00 |
2-hour virtual PD | $250.00 |
2-hour-and-15-minute virtual PD | $300.00 |
3-hour virtual PD | $350.00 |
The requested date of the rescheduled training session must occur at least 14 calendar days after the original date.
Customer no-shows incur costs of cancellation and rescheduling (as listed above).
On-Site Professional Development
Cancellation and rescheduling requests for on-site sessions received less than 35 days prior to the training session will be charged $800.
The requested date of the rescheduled training session must occur at least 35 calendar days after the original date.
Customer no-shows will incur costs of cancellation and rescheduling (as listed in the table above).
Additional Information
- Hatch™ reserves the right to cancel or change any training session due to certain issues, including, but not limited to, training space, equipment or trainer availability, weather, or a natural disaster.
- If a training session is canceled due to any unforeseen circumstances, such as weather or a natural disaster, the customer is entitled to reschedule for a future training session.
- If a customer cancels a training session or is a no-show but wants to reschedule their session, the fee for the missing session must be paid prior to rescheduling.
- Sessions must be rescheduled within the 1-year time frame from the purchase date; if rescheduling is not possible, the session will be canceled.
- Hatch is not responsible for any expenses incurred by the customer if a training session is canceled.
- Hatch is not liable for any direct, indirect, consequential, or special damages that may be incurred due to a cancellation of a scheduled training session, including, but not limited to, lost opportunities or other scheduled activities.