If you need help with a Promethean ActivPanel 10, Promethean provides several support options, including self-help resources, online support, email, chat, and telephone assistance.
Start with Self-Help
For common questions and troubleshooting, visit the Promethean Support Portal. It includes knowledgebase articles, troubleshooting information, software downloads, and other resources for ActivPanel products. Promethean also provides an ActivPanel 10 Learning Pack with courses, quick tips, and videos.
Contact Promethean Support
If self-help does not resolve the issue, use the Promethean Support contact page to submit a support request or connect with the support team. Promethean support is available through online support, including live chat, as well as email and telephone assistance.
Before Contacting Support
Have the ActivPanel model, serial number, a description of the problem, and any relevant error messages available. The serial number can help Promethean identify the exact panel and provide the appropriate support.
For most ActivPanel 10 issues, the quickest approach is to search the Support Portal first, then use chat, email, or telephone support if additional assistance is needed.