We now allow our Auto Roster (Clever/Classlink) customers to disable the ongoing sync process. This means that you can temporarily pause Hatch requesting data from Classlink or Clever, while still keeping your configuration and settings. This new feature can be found on the Roster Sync Settings page.
First log into your Hatch Insights account with your Org Admin credentials, and navigate to the Roster Sync Settings page.
Here you will see all of your Roster Sync settings. You can disable your sync by changing the Schedule Sync Enabled button.
This toggle button is enabled by default, to pause your scheduled sync click the button you see in the image and then hit the save settings button.
For Clever customers, we recommend disabling your scheduled syncs at the end of May because Clever automatically does a similar process on their end. Then you can restart the scheduled syncs in August when school starts up again and you are ready to share your new roster data with us.