The instructions below will walk teachers through how to reset parent passwords or resend the initial welcome email to family members if they did not receive it. Please note that the instructions below require the family member account to already be added to the system. For information on how to add children and family members, click here.
- Navigate to Insights and log in with your teacher credentials.
- Click Roster from the top toolbar and select the option to View All Parents.
- Click the option to either Reset Password or Resend Invite next to each user as needed.
The Reset Password option will set the user's password to a default password and email them the information to login based on the email address set for the user.
The Resend Invite will set the user's password to a randomly generated password and email them their login credentials along with instructions on how to get started using the program.
In either case, the parent will be prompted to enter a new password of their choosing when they login with the temporary password.