The instructions below will walk administrators through how to reset teacher passwords or resend the initial welcome email to teachers if they did not receive it. Please note that the instructions below require the teacher account to already be added to the system. For information on how to add teachers, click here.
- Navigate to Insights and login with your administrator credentials.
- Click Org Management from the top toolbar and select the option to View All Users.
- Click the option to either Reset Password or Resend Invite next to each user as needed.
The Reset Password option will set the user's password to a default password and email them the information to login based on the email address set for the user.
The Resend Invite will set the user's password to a randomly generated password and email them their login credentials along with instructions on how to get started using the program.
In either case, the teacher will be prompted to enter a new password of their choosing when they login with the temporary password.