Ensure the device where you're adding the photo and the device with the app installed both have good internet connections. Be sure you have saved changes to your child's account with the new photo, and refresh the page to ensure the new photo is applied in Insights. Close and relaunch the app. If you don't see the new photo yet, wait a few minutes, then try again.
I have taken a new child photo that does not appear in the app. I see the old photo, or a red icon instead
